To place an order, you must register with us by creating an account on the site. You are required to provide information about yourself that is true, accurate, current and complete in all respects. You shall not misuse the site by creating multiple user accounts.


All orders are subject to acceptance and availability.

Once you have successfully completed your order and payment, you can check the current status of your shipment by checking Your Store Account or by sending an email to with details of your order transaction. We will send you a reply as soon as we obtain details of your shipment from the shipping agent.


All transactions prices made in Malaysian Ringgit (MYR) via eGHL, a payment gateway that accepts credit cards, debit cards (Paypal) and local bank online transfers. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

The following credit cards / payment method are accepted:
VISA, MASTERCARD, PAYPAL, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online,FPX (Bank Islam, CIMB Clicks, Maybank, Hong Leong Online, PBeBank), Bank Rakyat, Affin Bank.

You can pay using any of our payment partners listed or use the cash on delivery payment method. Similarly you can pay all or part of the price of your Order using an e-gift card, store credit or a promotional voucher.

E-gift cards and promotional vouchers must be entered at the check-out page online only. Physical presentation of vouchers to MELISSA MALAYSIA personnel will not be accepted.

To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your Order we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.


Change of order or cancellation is not allowed after confirmation.