We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
Eligibility to purchase
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, Customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the MELISSA.MY terms of eligibility, who have been issued a valid credit card by a bank acceptable to MELISSA.MY, whose applications are acceptable to MELISSA.MY and who have authorized MELISSA.MY to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. MELISSA.MY reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
All orders are subject to acceptance and availability.
MELISSA.MY offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally, however, we may be waiting for shipments from our designer suppliers.
Please note that items in your shopping basket are not reserved and may be purchased by other customers.
Once you have successfully completed your order and payment, you can check the current status of your shipment by checking Your Store Account or by sending an email to firstname.lastname@example.org with details of your order transaction. We will send you a reply as soon as we obtain details of your shipment from the shipping agent.
Prices shown on the Site are in Malaysian Ringgit (MYR) by default and are inclusive of any relevant local Malaysia tax charges at the applicable rate.
All prices and offers remain valid as advertised from time to time. The Malaysian Ringgit (MYR) price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
Product prices displayed in alternative major currencies are indicative only, using existing currency exchange rates. Upon the submission of your order, the price charged to your credit card (or preferred payment option) will be based on Malaysia Ringgit price indicated on the website.
If you are a customer whose credit card is not denominated in Malaysian Ringgit (MYR), the final price you will be paying will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.
Acceptance of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Acceptance of your order and completion of the contract between you and MELISSA.MY will be completed when we email you to confirm the goods have been dispatched. The sale contract is concluded in Malaysia and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to receive payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
All transactions prices made in Malaysian Ringgit (MYR) via eGHL payment gateway that accepts credit cards, debit cards (Paypal) and local bank online transfers. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
The following credit cards / payment method are accepted:
VISA, MASTERCARD, PAYPAL, Maybank2u, CIMB Clicks, RHB Online, AM Bank, Alliance Online, Hong Leong Online,FPX (Bank Islam, CIMB Clicks, Maybank, Hong Leong Online, PBeBank), Bank Rakyat, Affin Bank.
You can pay using any of our payment partners listed. Similarly you can pay all or part of the price of your Order using an e-gift card or a promotional voucher.
E-gift cards and promotional vouchers must be entered at the check-out page online only. Physical presentation of vouchers to personnel will not be accepted.
To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your Order we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.
Please contact email@example.com if you should have any questions or encounter issues with making payment.
Delivery & Shipping
MELISSA.MY uses local door-to-door courier service for deliveries within Malaysia and our preferred freight service provider for deliveries to all other countries.
FREE shipping within Malaysia.
Estimated delivery time :-
For Klang Valley, 2 – 5 working days of your order confirmation and others 3 – 7 working days on your order confirmation.
For International, 10 - 15 working days of your order confirmation.
Note that this flat rate excludes custom duties & other relevant taxes specific to the destination country, which if applicable, will be charged to the recipient by our freight service provider before final delivery to the recipient.
There will not be any courier services on Saturday, Sunday and Public Holidays. Your order will arrive between Monday – Friday.
Your final and confirmed delivery charges will be shown clearly to you in the Check Out page before you proceed to eGHL gateway for payment.
Please note that due to the dynamic nature of shipping and freight, our delivery timings may be subject to change from time to time. In any case, the delivery indicated in your Check Out page can always be taken as correct and final for any completed transaction.
MELISSA.MY requires a signature for any goods delivered, at which point responsibility for your purchased goods is passed on to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that a signature by the recipient (or any recipient at that delivery address) as evidence of delivery and order fulfilment by MELISSA.MY and accept the transfer of responsibility in the same way.
Please note that we aim to dispatch all orders as soon as possible upon receipt order and payment. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, MELISSA.MY is not responsible for any delays caused by destination customs clearance processes.
Please contact firstname.lastname@example.org if you should have any questions or encounter issues with delivery.
All orders are subject to acceptance and availability.
Once you have successfully completed your order and payment, you can check the current status of your shipment by checking Your Store Account or by sending an email to info.melissa.envi.me with details of your order transaction. We will send you a reply as soon as we obtain details of your shipment from the shipping agent.
Customer satisfaction is of utmost importance to us. If you are not completely satisfied with your purchase, you may return the Product to us within fourteen (14) days of receipt. We will do our best to accommodate all reasonable return requests, we reserve the right to refuse or deny any or all requests for return at our sole discretion.
MELISSA.MY does not provide direct/immediate exchange of returned products. Instead, upon the successful return and acceptance of your returned product, Store Credits in a form of E-gift Card will be issued to you via Your Store Account for you to make any new orders on MELISSA.MY. Note that Store Credits/E-gift cards issued for returns will be based on your original order transaction amount less any shipping costs that was included. Unless otherwise indicated by MELISSA.MY in writing, customers are responsible for any cost of sending their return product back to MELISSA.MY for assessment.
Items should be returned unused, and with any price or brand tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at the customer's expense) and the request for return refused. Where provided, belts or any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please note that request for returns made after 5 days upon receipt of products will only be granted at our discretion. Please seek to send items within 14 days of the date of MELISSA.MY official acceptance of your request for return. Products sent to us outside these timeframes may be not accepted at the discretion of MELISSA.MY.
1. Please create a request for return of merchandise via Your Store Account within 5 working days upon receipt of products. Your request should include the reason(s) for the return. Please email email@example.com if you need assistance in assessing your store account.
2. You will be notified by email once your request has been received and processed. We aim to respond to all return requests in 1-2 working days.
3. Returns will require that the product(s) in question be sent, in their original condition of receipt within 14 days.
4. In order to review a request for return, we reserve the right to request that the product in question be sent, at your cost, to the above address for further evaluation and consideration. This does not automatically lead to an obligation on the part of MELISSA.MY to accept the request for return.
Intellectual Property Rights
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including MELISSA.MY Software and all HTML and other code contained in this Site. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions.
You are permitted to use the Content only as expressly authorized by MELISSA.MY and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. MELISSA.MY tries to ensure that the information on this site is accurate and complete. MELISSA.MY does not promise that MELISSA.MY's Content is accurate and/or error-free.
MELISSA.MY does not promise that the functional aspects of the Site or MELISSA.MY’s Content will be error free or that this Site, MELISSA.MY Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No Commercial Use
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
Third Party Sites
We may include hyperlinks on this Site to other websites or resources operated by parties other than MELISSA.MY, including advertisers. MELISSA.MY has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limits On Our Liability
We are not responsible for losses not caused by our breach or negligence or indirect losses which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events which beyond our reasonable control.
At our request, you agree to compensate us fully, defend us and hold MELISSA.MY harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and MELISSA.MY as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of MELISSA.MY, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and construed in accordance the relevant Malaysia law and the relevant courts of the Malaysia will have exclusive jurisdiction.